Sunday, September 30, 2007

Mad Passenger Disease Cannot Be Allowed to Spread

Air travel passengers have long been treated like cattle, especially since 9/11. Customer service plummeted in the airline sector this past year with more cancelled flights and fewer on time arrivals/departures. So what happens when a passenger gets angry as a result?

A woman was arrested Friday at Phoenix Sky Harbor International Airport after a conflict with gate crews who refused to allow her to board a plane, said Sgt. Andy Hill, a Phoenix police spokesman. The airline said the plane was already preparing to depart. She was rebooked on the next flight, but "she became extremely irate, apparently running up and down the gate area," US Airways spokesman Derek Hanna said Saturday.

The angry passenger was handcuffed and taken to a holding room, which apparently was unsupervised. There the woman tried to free herself of the restraining device, choking herself in the process. She died. Yes, America you can have freedom or security, but not both.

Those who exercise their freedom to anger in response to poor customer service, may lose more than liberty. Carol Ann Gotbaum, 45, of New York paid with her life. At least they didn't hit her with a cattleprod, I mean taser. The herd should also pay no attention to the race to the bottom on "customer service", as managers pursue the lowest common denominator on pay and benefits. Recall what happened to Independence Air? It's permanently grounded. Which may happen to you, should you anger over airline over promises and under delivery...